Our current view of the service
Updated
16 April 2025
Date of Assessment: 24 April to 1 May 2025. Hallam 24 Healthcare is a domiciliary care agency providing personal care to people in their own homes. The location is also registered to provide supported living, but at the time of this assessment nobody was using this regulated activity. At the time of the assessment 57 people were receiving a service. The service provides support to younger adults and older people, some of whom are living with dementia.
People were supported by caring staff who took the time to get to know them and understand how they liked care and support to be delivered. People were supported by a consistent team of staff. Individual risks to people were also managed safely. Care records included details of the risks to people's safety and how they were to be supported to minimise those risks. People were involved with this process.
Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse. Medicines were managed safely. Infection control was considered. The principles of the Mental Capacity Act were understood. The provider used an electronic call monitoring system for care visits, requiring staff to log in at the start and end of each visit. The system showed that some visits started late or were shorter than scheduled, making it difficult to confirm that all calls were completed as planned. Audits were undertaken to ensure issues identified were acted on swiftly. People's views were sought to monitor and improve the service delivery.
People's experience of the service
Updated
16 April 2025
People were overwhelmingly positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights.
People told us they felt staff kept them safe. One person said, “Everything is perfect I can’t say more than that.” Several people described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity.
People were cared for with kindness and compassion. People told us, “They [staff] are polite and respectful and know what they are doing “and “They [staff] are nice people, and they are kind to me.” People's risk assessments and those relating to their homes' environment were detailed and helped reduce risks to people while maintaining their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they had been involved in care planning and care plans reflected people's individual needs and choices. One person told us, “We have a care plan that was discussed, and the carers follow this.”
People told us they felt involved in decisions about their care and staff were caring and kind. Care plans contained person-centred information that reflected people's choices, life history and how they wished to be supported.
People were aware of how to raise their concerns and were confident these would be addressed. One person said, “We have no complaints or issues.”
People were supported to meet their nutritional and hydration needs and staff contacted healthcare professionals when required.
People and their relatives told us although staff were sometimes late, they stayed as long as was needed. Comments included, “They are pretty punctual and arrive on the time agreed and always stay for the full duration of the call. “Another person said, “The problem that I have is they can be late.”