Sylviancare South Gloucester

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

We have not awarded this service a score for Effective.

Find out about when we will not publish a key question score and what we look at when we assess Effective.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans were reviewed with them every 3 months or before if needed. This was an opportunity for people to raise any changes to the care they received, which people told us they felt able to do. A person told us, “I know I can change the care.” Another person told us, “They’ve recently reviewed my care.”

The service delivered people’s care and treatment with them, including what was important and mattered to them. Although some people’s care plans lacked important information. Such as how staff were to support the person with their diabetes care and incontinence equipment. We had feedback from some relatives who felt staff could benefit from improved skills around making hot drinks and certain foods for people. We raised this with the registered manager following our assessment so they could review those people who needed their care plans improving and where staff supported people with their nutrition and hydration.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People’s care plans contained information from their health and social care professional and from the person. One person told us, “They do everything I want them to do.”

People were supported to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. One person told us the service had supported them with a referral to access a specialist service. Although 2 relatives told us some improvements were needed to ensure staff recognised any important changes to the people they were supporting. We shared this feedback with the registered manager so they could take any actions necessary.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. People had regular reviews of their care plans. These were undertaken every 3 months or before if needed.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff gained consent from people before they supported them with their individual needs. People said staff were respectful of their wishes. One person told us, “They respect my wishes, they’re very respectful and polite.”