Sylviancare South Gloucester

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

People felt staff treated them with kindness, empathy and compassion and respected their privacy and dignity. Staff gave examples of how they gave people privacy by closing curtains and shutting doors. All people and families described the care and support provided by staff as kind and caring. One person told us, “They are lovely staff, attentive and kind.” Another person told us, “They are very kind, very pleasant and always smiling.” Another person told us, “They’re all very nice and very respectful.” Relatives also told us, “They are fantastic, they are very caring, very respectful,” and “They are caring and kind.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People felt staff respected them and their individual needs. One person told us, “They always ask.” Another person told us, “They ask me what I want to wear.” Staff had a good knowledge of how to provide care and support that respected people, and their individual needs. Staff knew people well and gave examples of how they supported people with their religion or cultural needs.

People were supported by staff who knew them well and who promoted their independence, choice and control. Staff knew people’s individual needs and they supported people to make daily choices about their support needs. Such as, what they wanted to eat, drink and wear that day.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People felt staff were attentive and would respond to raise any concerns if needed. Where we received mixed feedback from 1 relative we shared this with the registered manager for them to take any action needed. The registered manager held weekly meetings with staff where any concerns could be discussed.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff were supported by the management of the service and all felt able to raise any concerns if needed.