You are here

Copperdown Residential Care Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 11 March 2021

About the service

Copperdown Residential Care Home accommodates up to 29 people in one adapted building. At the time of the inspection there were 25 people using the service.

People’s experience of using this service and what we found

People received their medicines safely. However, we found that audit systems in place could not sufficiently identify the numbers of medicines people had in stock.

There was no guidance in place to support staff on escalation processes where peoples recommended fluid intake was not met.

People told us they felt safe in the home.

Relatives gave positive feedback on the care that their loved ones received.

The provider was given further guidance on infection control procedures in the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The rating at the last inspection was good (report was published on 23 October 2018). You

can read the report from our last comprehensive inspection by selecting the 'all reports' link for Copperdown residential care home on our website at

Why we inspected

We received concerns in relation to people's safety. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

The ratings from the previous comprehensive inspection for those key questions not looked at on this

occasion were used in calculating the overall rating at this inspection. The overall rating for the service has

changed from good to requires improvement.

We have found evidence that the provider needs to make improvements. Please see the safe and well led

sections of this full report. You can see what action we have asked the provider to take at the end of this full report.


We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took

account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering

what enforcement action was necessary and proportionate to keep people safe as a result of this inspection.

We will continue to discharge our regulatory enforcement functions required to keep people safe and to

hold providers to account where it is necessary for us to do so.

We have identified a breach of Regulation 17 (Good Governance) of the Health and Social Care act 2008 (Regulated activities) Regulations 2014. The registered person had not established an effective system to enable them to assess, monitor and improve the quality and safety of the service provided.

Follow Up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 11 March 2021

The service was not always safe.

Details are in our safe findings below.



Updated 11 March 2021



Updated 11 March 2021



Updated 11 March 2021


Requires improvement

Updated 11 March 2021

The service was not always well-led.

Details are in our well-led findings below.