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Copperdown Residential Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 9 January 2013
Inspection Report published 9 January 2013 PDF

Overview

Inspection carried out on 11 December 2012

During a routine inspection

We visited Copperdown Care Home on a planned unannounced inspection which meant the service did not know we were coming.

We were supported throughout the day by the deputy manager and the senior carer.

People who used the service told us they liked living at Copperdown Care Home. One person told us, "It's lovely here. They are very kind to me". People spoke very highly of the deputy manager and senior carer.

We observed that people seemed happy and relaxed and encouraged to be as independent as possible. One person had chosen to stay in their room for lunch and staff respected this choice. Care needs were met appropriately and discreetly.

Staff we spoke with spoke respectfully about the people that used the service. They told us they were happy working at Copperdown and felt supported and had received training to complete their role.

The service had a comprehensive safeguarding policy and we saw evidence of the appropriate use of the policy.

Quality monitoring was ongoing and took the form of several audits and questionnaires. We saw that people that used the service were continually being involved in having their say about the quality of service they received.