Updated 4 December 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection team consisted of one inspector.
Service and service type: Avondale Residential is a care home. People in care homes receive accommodation and or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. People using the service are older adults, some with dementia or a sensory impairment. At the time of inspection, there were 13 people living at the home.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was unavailable during the inspection period.
Notice of inspection:
The inspection was unannounced. We visited the location on the 24 October 2019.
What we did before the inspection:
We reviewed the records held on the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We also reviewed notifications received from the provider about incidents or accidents which they are required to send us by law. We sought feedback from the local authority and other professionals who work with the service. We used all this information to plan our inspection.
During the inspection:
We looked at three people’s care records to see how their care was planned and delivered. Other records we looked at included two staff recruitment files, staff supervision activity, staff training records, accident and incident records, safeguarding, complaints and compliments, staff scheduling, management of medication and the provider’s audits, quality assurance and overview information about the service.
We spoke with five people living at the service and two relatives. As some people were unable to share their views with us, we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care for people who are unable to speak with us.
We spoke with two care staff, senior care staff member, kitchen staff member, director, deputy and assistant manager.