Updated 11 February 2025
Island City Practice is a GP practice and delivers service to 37,385 patients under a contract held with NHS England. The practice also has 2 branch sites: Sunnyside Medical Centre and John Pounds Surgery. The National General Practice Profiles states that demographics are in line with local and national averages. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 2 decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. The demographics of the people using the practice we considered as part of this inspection. This was the practice’s first inspection since their merger in October 2022 with Sunnyside Medical Centre. The demographics of the people using the practice we considered as part of this inspection.
The practice had a good learning culture and people could raise concerns and were investigated thoroughly. Facilities and equipment were clean and well-maintained. Staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. Staff involved those important to people, and took decisions in people’s best interests where the person did not have capacity. They treated them as individuals and supported their preferences. The practice supported staff wellbeing. The practice provided information people could understand, responding and supporting people with individual needs. People knew how to give feedback and were confident the practice took it seriously and acted on it. The practice was easy to access. The culture of the practice was founded on listening, learning and trust. Leaders were visible, knowledgeable and supportive and committed to helping staff develop in their roles. Staff felt supported to give feedback and were treated equally. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.