Aaron Grange Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People consistently told us staff were caring and supportive, and staff spoke warmly about the people they supported. Our observations showed relaxed, familiar interactions, including staff taking time to listen and respond to people’s needs in a respectful way. One person told us, “The staff are really kind, I feel well looked after here.” Staff described wanting people to feel valued and comfortable, and they demonstrated this through unhurried, gentle communication.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and staff described positive relationships, and staff could explain people’s routines, preferences and what was important to them. Our conversations with staff demonstrated detailed knowledge of people’s needs beyond the written records, and people told us they felt understood.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us they were offered choices throughout the day, including around meals, activities and how they spent their time. Staff were observed checking people’s preferences and offering alternatives when needed, for example ensuring people were given different meal options.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

During the inspection we observed staff noticing when people required support and responding promptly, including offering reassurance, assistance with mobility and checking people’s comfort during mealtimes.

People told us staff were available when they needed them and felt confident asking for help. Although care documentation did not always capture these consistent responses, staff practice demonstrated a sustained focus on meeting people’s needs when they arose.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us they enjoyed working at the home, felt part of a supportive team and described a positive culture. Many staff spoke confidently about raising concerns and said they felt listened to by managers. One member of staff told us the home was their “safe space” and that they felt appreciated and supported.