- Care home
Aaron Grange Care Home
Assessment report published 1 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 18 and 23 March 2026.
Aaron Grange Care Home provides nursing and residential care across 4 units and supports older people, many of whom live with dementia, complex health needs or require nursing oversight.
People told us they felt safe, and we observed kind, respectful interactions between staff and people. Staff understood people well and spoke positively about the culture and leadership, describing noticeable improvements in recent months.
However, concerns were identified in relation to safety and governance. Care plans and risk assessments were often inconsistent, incomplete or out of date, meaning staff did not always have the information required to deliver safe, person‑centred care. Key risks such as diabetes management, falls, wound care, nutrition, capacity and consent, and catheter care were not always sufficiently assessed or reviewed. Environmental checks were inconsistently recorded, and gaps were found in staff training and supervision. Although we saw evidence of learning from incidents, the provider’s analysis did not always result in timely or sustained improvement.
We have identified a breach of regulation in relation to safe care and treatment.
Governance systems required strengthening to ensure accurate care planning, effective oversight, and early identification of concerns. Audits had not consistently highlighted issues we found during the inspection, and some safety-related documentation lacked the depth needed for robust assurance. Despite this, leaders acknowledged the shortfalls and were responsive to feedback, with action already underway to address improvements.
We have identified a breach in relation to governance.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
People told us they felt safe and well cared for, and we observed warm, respectful interactions between staff and people throughout our visit. One person said, “Yes I feel safe here, I like my room, there is a white blossom tree outside the window which I love to see.” Another person told us, “Oh yes I’m very safe here, I have lots of friends and it’s wonderful.”
People described staff as kind and attentive. One relative said, “[Name was] looked after much better than in the hospital, we cannot fault it here, it’s great.” Another relative commented, “The staff here are wonderful, they treat [person] like family.”
Mealtimes were calm and well‑organised. People told us they enjoyed the food, with 1 person saying, “The food is basic and nutritious, if you don’t like it they will give you something else.” Staff offered support discreetly and at people’s own pace. We saw staff sitting at eye level when assisting people, and people appeared relaxed and comfortable.
People told us staff knew them well and supported their routines. For example,1 person said, “[Staff] allow me to sleep late because I sleep very late, if I miss lunch they put some aside for me.” Families described compassionate care at the end of life, telling us the home provided “wonderful” support.
Several people and relatives said there could be “more staff at times” and that activities were improving but still developing. However, they also told us they felt able to raise concerns and that staff were approachable and responsive. One person said, “Every time you want something done, the carers are there.”
Overall, people experienced a caring, supportive environment where staff were kind, patient and committed to meeting individual needs. The atmosphere during the visit was calm, welcoming and centred around ensuring people were comfortable, listened to and treated with dignity.