Archived: Carewatch (Lewes & Mid Sussex)

One person who uses the service told us 'I am very satisfied with the care I receive, they are good staff'. Another person told us 'I find the carers polite and respectful, all is good'.

A relative of someone who uses the service told us 'everything is fine, my wife likes to see the carers and have a laugh and a joke with them and the office staff are very good'.

Staff we spoke with felt they all worked well together as a team and enjoyed working at Carewatch. One member of staff told us 'I enjoy working here, we all do our job to the best that we can'. Another member of staff told us 'we have great training and I feel supported in my role'.

We also looked a care plans, risk assessments, staff records and policies and procedures.

This told us that before people had received any care or treatment they had been asked for their consent and the agency's staff had acted in accordance with their wishes. People or their representatives had been involved in making decisions about their care and treatment.

People's care needs had been assessed and reviewed, and care and treatment had been planned and delivered in line with their individual care plan.

People's care had been provided by care workers who understood their care needs and who had been provided with training and support. Comments received included, 'I am quite satisfied,' 'My care needs are basic, simple and all that is required is provided,' 'I am always asked and they do anything I want them to,' and 'I am happy with the service.'

Robust recruitment practices had been followed. Appropriate identity and security checks had been completed as part of the recruitment process.

The records needed for the management of the agency had been maintained and were accurate and complete.