Updated 20 May 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was carried out by one inspector over one day on 26 January 2015 and was unannounced.
Before our inspection we reviewed information we held about the service including statutory notifications and enquiries relating to the service. Statutory notifications include information about important events which the provider is required to send us.. We also reviewed the report of the last inspection on 14 October 2013 when the service was found to be meeting the standards required at that time.
A provider information return was not available for this inspection.
We talked to four people who used the service, the provider, the registered manager and three members of care staff. We looked at four care plans, medication records and records relating to the management of the service which included risk assessments, maintenance contracts and quality monitoring information. We also spoke with two friends of people who lived at the service.
During our inspection we observed how the staff interacted with people. We looked at how people were supported during their lunch and we used the Short Observation Framework for Inspection (SOFI) SOFI is a way of observing care to help us understand the experience of people who could not talk with us.