Archived: New Horizons

We saw people's care needs were assessed and the care plans were concerning areas identified within the assessment. Where necessary a risk assessment was undertaken to ensure the person's safety with their activities.

We found medicines were appropriately ordered, stored and administered. All staff received training in the administration of medicines and were assessed as being competent by the manager.

The Manager told us about their recruitment practices and we saw all appropriate checks were carried out prior to staff commencing within the service. Staff followed a set induction programme to ensure they had sufficient knowledge of their role and the needs of people who used the service.

The provider showed they regularly monitored the quality of the service and produced an action plan of outstanding actions. The manager carried out regular checks to ensure people's safety and welfare was maintained.

We found that relatives of people who used the service had made comments in a service questionnaire. One comment was "All the staff at New Horizons always put my relative's welfare first. I never have to worry about any type of care they receive". Another commented "the staff are always professional and respond positively."

We found that the environment was clean but in need of re-decoration and furnishings and fittings required replacement. We were told this had been as a result of pictures and ornaments in the communal areas being removed during behavioural incidents. Staff informed us that they were committed to maintaining a homely environment where possible.