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Archived: Woodrow Cottage

The provider of this service changed - see new profile


Inspection carried out on 6 November 2013

During a routine inspection

During this visit we met the people who used the service and spoke with the registered manager and a member of staff. We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. We observed the care and support being given and how staff interacted with people. We observed that staff interacted positively with people using the service and communicated effectively with them. There was a relaxed atmosphere in the home.

We saw that systems were in place to gain and review people�s consent to care and support. Where people did not have the capacity to consent the provider acted in accordance with legal requirements. Care and support was planned and delivered in a way that was intended to ensure people's safety and welfare. A member of staff we spoke with demonstrated their knowledge of the support plans and of the outcomes they were supporting people to achieve. Checks were undertaken before staff began work and there were effective recruitment and selection processes in place. We saw that appropriate records were maintained and that suitable arrangements were in place for supporting people with medicines.

Inspection carried out on 3 January 2013

During a routine inspection

We spoke to three of the seven people living in the home. These people use a programme of signs and symbols known as Makaton as well as pictures as their main means of communication. We have not included their verbal views in this report as we were unable to accurately verify what they told us. We observed how care was being provided to help us understand the experiences of people using the service.

We observed that staff communicated effectively with people using the service and supported them in ways that promoted their independence. Support provided was individual to people's needs. Health issues and any risks associated with the individual's care and support were assessed and managed well, taking into account people's safety and their right to make choices.

The service had systems in place to ensure people were protected from abuse, or the risk of abuse, and their rights were respected and upheld. Staff had an understanding of safeguarding issues and how to report abuse or allegations of abuse.

We observed people were supported by adequate numbers of staff, all of whom received ongoing training to ensure they had the knowledge and skills to meet people's needs.

We saw that there were systems in place to monitor the quality and safety of the service that people received and to continually make improvements. We saw feedback from a relative who wrote �Thank you all so much for your continued and constant care and support."

Reports under our old system of regulation (including those from before CQC was created)