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Archived: Woodrow Cottage

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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 3 January 2013 and observed how people were being cared for. We talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

On this occasion, we did not speak to people about their views of the staff in the home, we observed how staff interacted and spoke to people living at the home to help us understand the experiences of people using the service.

The manager told us that the staffing levels are planned in line with the people’s needs. The risk management and individual assessments indicate the level of support and time required to meet each persons needs. This detailed information is then used in the planning of the staffing numbers so that there is sufficient staff on duty to support people's needs.

We saw that staffing levels varied at times throughout the day depending on the support required. For example on our arrival two people were out shopping with two staff members and three staff were present in the service supporting personal care, engaging in activities such as preparing breakfast, lunch, playing games and craft making. We later saw three people being supported to visit the local pub with two members of staff. This told us that there was sufficient staff to support individual’s needs and choice of activities.

We spoke to four members of staff who told us that they “really enjoyed working in the home”, “doesn’t feel like a job because it’s fun” and that this was “the best job” they had ever had. They told us that they received regular training to carry out their job. We saw that the training records confirmed that all staff had completed mandatory training in the last year. This included training specific to supporting the needs of people living at the home, for example Makaton, Autism and Spectrum Disorders and Mental Capacity Act training.

Staff told us at night there are two staff on duty and once all of the routine activities are completed and people have gone to bed, one member of staff's responsibilities changes to a “sleep” duty. They added that in their experience the person on "sleep" duty was rarely woken because everyone sleeps well. This told us that there was sufficient levels of staff during the night.

The manager told us that the organisation monitored the staffing levels and training records to ensure all of the service users had their needs met and that staff were equipped with the right knowledge and skills to support people living at the home.

The newly appointed manager told us that they had applied to the Care Quality Commission to be the registered manager.