You are here

Archived: Woodrow Cottage

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 3 January 2013 and observed how people were being cared for. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke to three of the seven people living in the home. These people use a programme of signs, symbols and pictures as their main means of communication. We have not included their verbal views in this report as we were unable to accurately verify what they told us. We observed how care was being provided to help us understand the experiences of people using the service

We saw a sample of three care records which contained detailed information about each person's health and social care needs, as well as the goals and objectives of the support being given. Each aspect of a person's care and support had been assessed to identify and minimise any potential risk. The records showed that the service involved and co-operated with external health and social care professionals to promote people's health and welfare. Each person using the service had an annual review of their individual needs and support strategies.

All four of the staff we spoke with had a clear understanding of the care planning process and of the outcomes they were supporting people to achieve. They were able to describe the support required to promote health while balanced with minimising risk. For example minimising the risk of cross infection by encouraging and providing tools for hand washing.

A member of staff told us that they had been concerned about the deterioration of a person’s speech, and how the service had engaged with other healthcare professionals to explore how best to manage this. We tracked this through the care records which provided evidence of the actions that the service had taken.

The manager described the disaster plan that was in place to deal with a variety of interruptions that could happen to the service. This plan included the actions for staff to take. We saw the health and safety plan that told us that the how the service would maintain the health and welfare of people in the event of an emergency.