6 August 2013
During a routine inspection
Care workers who administered medicines to people had received suitable training. We saw that all care workers responsible for administering medicines had completed training and an assessment of their competence. The registered manager confirmed that only care workers that had completed the assessment administered the medicines.
As part of the provider's recruitment process we saw that care workers had completed application forms. The application forms provided details of people's employment history with reasons for leaving their previous jobs. New care workers were asked to account for any gaps in their employment history. This helped the provider to ensure that potential new care workers were of good character.
People who used the service were asked for their comments twice a year in a service user survey. The survey was produced in an easy to read format. We looked at the feedback from the last survey which was carried out in December 2012. We saw that all the people who lived at the home felt that they were well cared for, that staff treated them well and that staff listened to them.