Updated 13 May 2024
Chestnut Lodge provides accommodation with nursing and personal care for up to 38 people. On the day of the assessment 30 people were living in the home. We carried out our onsite assessment on 4 and 5 June 2024, off site activity started on 4 June 2024 and ended on 3 July 2024. This service was registered with us on 24 January 2023, and this is the first assessment. We looked at all quality statements.
Updated 13 May 2024
People lived in a home where safety checks were not always carried out in line with legislation and/or good practice guidance. Improvements were also needed to ensure the home was clean. We found the service management and leadership was not always consistent. Systems of oversight were not always effective and robust to assess, monitor and improve the quality-of-care people received. There was a positive culture within the service. People spoken with were happy living at Chestnut Lodge. Comments included, “I like the staff, I like ribbing them, they do it back. They’re all nice. If I had a problem, I’d tell somebody. They listen, oh yes and they’d sort it out, no problem.” Relatives were happy with the support their loved ones received. Comments included, “(Family member) is not unhappy or withdrawn. I can take him out and he’s happy to return. When I leave, he waves goodbye, just as if he’s in his house. I feel he’s very secure, it feels right.” The majority of people felt safe at the home and with the staff who supported them. People and relatives told us the staff and registered manager were approachable and would deal with any concerns. Comments included, “There’s nothing I’m worried about, but I’d talk to any of the staff if I needed to, because they’re easy to talk to.” People were treated as individuals and their views were sought and respected. Comments from staff included, “We explain things in a way people understand, put all the facts to them, the advantages and disadvantages, people have a right to choose and have to give consent.” People had their needs assessed and received care in accordance with their identified needs. People’s care plans and risk assessments gave staff guidance of people’s needs, preferences and choices. Improvements were needed to ensure all identified risks were assessed and measures were in place to reduce any risk identified. The registered manager addressed this during the assessment.