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Halton Adult Placement Service-Adults and Community complex needs division Good

We have edited the inspection report for Halton Adult Placement Service-Adults and Community complex needs division from 15 July 2017 in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.

Inspection Summary


Overall summary & rating

Good

Updated 3 March 2020

The Adult Placement Service is a shared lives scheme which provides people with long-term placements, short breaks and respite care, within shared lives carers (SLC) own homes. There were 34 people being supported at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

People told us they were settled and happy with the service provided by the Adult Placement Service. They told they received their medicines when needed and staff supported them well.

Arrangements were in place for checking carers home environment to help ensure it was safe and any obvious hazards were assessed, and plans put in place to reduce the risk.

People told us that staff had the skills and approach needed to help ensure they were receiving the right care. The service was continuing to build a solid staff team and were looking to build the service further. The service was staffed appropriately and consistently and care was taken to ‘match’ people to carers that could provide the best support; this helped to develop positive relationships with people.

People told us that they felt safe when being supported and no-one raised any concerns about their care; one relative commented, “I feel reassured by [the service] and [person] loves going; its brilliant.”

There were a series of quality assurance processes and audits carried out internally and externally by staff and managers on behalf of the provider. These were effective in monitoring the quality of the service. Feedback was gathered from the people being supported and their relatives as well as carers.

The formal assessment and planning of people’s care in care records had been reviewed and regularly updated. Records reviewed contained very good detail of people’s care needs and evidenced their involvement in the planning of their care.

Carers we spoke with described how they would recognise abuse and the action they would take to ensure actual or potential harm was reported. Carers were regularly updated with necessary training.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests when required; the policies and systems in the service supported this practice.

Rating at last inspection:

The last rating for this service was Good (published 15 July 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 3 March 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 3 March 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 3 March 2020

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 3 March 2020

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 3 March 2020

The service was well led.

Details are in our Well led findings below.