Jigsaw Homecare Ltd

Updated 25 September 2025

Date of assessment: 30 September 2025 to 7 October 2025. Jigsaw Homecare Ltd is a domiciliary care service providing support to people of any age including those living with dementia living in their own homes. At the time of the assessment, the service was supporting 33 people with their personal care needs.

Jigsaw Homecare Ltd was last rated requires improvement (published 19 August 2022). This assessment was undertaken due to age of the rating.

An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People received safe care from a small team of consistent staff members who knew them well. Where people were supported with medicines, this was done safely and records, such as medicine administration records, accurately reflected the support people received. Care plans were person centred and detailed how people wished to be supported. Where people needed support with specific conditions and/or equipment, care plans contained clear guidance for staff on how to support people and actions to be taken in the event of an emergency.

Practical training such as medicines and manual handing were done in house by qualified staff members enabling the provider to refresh this training as needed, this included when new risks had been identified or when people needed new equipment. This ensured people received safe and effective care consistently.

While audits and quality monitoring processes implemented by the registered manager were limited, care was found to be provided safely and inline with people’s wishes and we saw evidence of feedback being acted on quickly and effectively. This included sharing lessons learned with staff where needed.

Updated 25 September 2025

People and their relatives consistently told us they received safe care from staff. People praised the kindness and compassion of the staff who visited their homes. People used words such as “Friendly”, “kind” and “supportive” to describe the staff who visited them. People stated staff arrived on time and always stayed for the allocated duration. People and their relatives commented on how accessible their care information was through an online app which also displayed information on which staff would be attending their home. People told us this was beneficial and reduced their need to contact the provider. People were regularly asked for their feedback as part of ongoing care plan reviews as well as through methods such as annual questionnaires. Most people we spoke with said the provider was easy to contact and they were able to raise concerns and give feedback as needed. Where people had done this, they told us they had received a response from the management team to their satisfaction.