During an assessment under our new approach
Date of assessment: 23 February to 11 March 2026. Osmund Court is an extra‑care service supporting older people and those with dementia and physical disabilities. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented or owned and is the occupant's own home. At the time of our inspection there were 24 people receiving personal care using the service.
We observed warm interactions and consistent efforts by staff to maintain people’s dignity, independence and involvement in day‑to‑day decisions. Health and social care professionals consistently reported positive partnership working, timely escalation and strong rehabilitation outcomes for many individuals.
However, the provider was in breach of the legal regulations in relation to safe care and treatment and governance. Risks were not always identified or recorded at admission, and gaps in care planning, monitoring tools and Mental Capacity Act (MCA) documentation meant staff did not always have the information needed to guide safe, consistent practice. Medicines management required significant improvement, particularly in relation to time‑critical medicines. While staff were responsive and proactive in seeking professional advice, systems and oversight were not sufficiently embedded to prevent recurring issues.
Staffing levels were appropriate, and people said staff responded promptly when needed. Staff described supportive leadership and a positive team culture. Nevertheless, weaknesses in governance, oversight and organisational assurance processes meant leaders did not always identify or act upon emerging risks. Although the registered manager was visible and committed, fragmented systems limited the service’s ability to evidence safe, well‑governed care.
However, Osmund Court demonstrated a caring and person‑centred culture with clear strengths in staff approach, partnership working and positive outcomes for many people.