The Care Quality Commission

Archived: North Clifton Hall Nursing Home

Gainsborough Road, North Clifton, Newark, Nottinghamshire, NG23 7AZ (01777) 228229

Provided and run by:
Loyalty Care Limited

All Inspections

16 November 2012

During an inspection looking at part of the service

On the day of our inspection there were 15 people living at North Clifton Hall Nursing Home.

As part of the inspection we spoke with three people who used the service, we also spoke with four relatives of people who used the service who were visiting on the day of our inspection. We spoke with the provider, the acting manager and three staff. We looked at the care plans and care records for three people. We also observed how people were being supported.

The three people we spoke with talked positively about living at the home. Comments included, 'I'm very happy here, I have no complaints. We are all looked after very well. And, 'The girls (staff) are all friendly and caring; they listen and respect what I have to say.'

The relatives we spoke with told us, 'Staff appear to show people respect and dignity, I have no concerns with staffing levels.' And, 'The home always has a warm and relaxed feeling to it.'

4 July 2012

During a routine inspection

During our visit we spoke with people who lived at the home, members of staff, a relative and a visiting Podiatrist. We also spoke with the owner and a consultant the home had employed to help raise standards. The registered manager had recently left and a member of staff who was a nurse was the acting manager and had been in this role for a few weeks.

The people we spoke with all spoke positively about the care, support and accommodation they received.

They told us they liked living in the home and said they were supported to make daily choices and decisions about the care they received and they felt safe.

One person told us, 'Yes I feel safe, the night staff are very good and respond immediately if I press the buzzer.'

People we spoke with told us North Clifton Hall Nursing Home was a nice place to live. They told us the staff team provided the support and care they needed. A relative who was visiting the home commented that, "I visit every day I'm always made to feel welcome.'

Another person said, 'The food is very good, all home cooked.'

All the people we spoke with talked positively about the staff and said they all showed respect and dignity when supporting them. Some people thought some staff was more knowledgeable about their needs than others.

We spoke with a Podiatrist who was visiting on the day of our inspection. They told us they visited the home every six weeks and provided foot care. They said they had been visiting the home for the last nine years.

They told us the home always appeared calm and relaxed and people looked well cared for. They also said staff were friendly and helpful towards the people who lived at North Clifton Hall Nursing Home. They said, 'It's better than most care homes I visit.'

31 August 2011

During a routine inspection

People who used the service told us that they receive care in a way that is respectful of their privacy and dignity.

People who used the service and their representatives told us that they were treated by staff in a kind and caring manner. We were told that care staff were respectful and open to changes in care needs.

Representatives told us that they could talk about any issue of concern, in relation to their relatives care, welfare or safety. We were told that any concerns, however minor they may seem, were reported to staff or the manager and were acted upon quickly.

We were told that there always seemed to be enough staff on duty and that if they (the people using the service) rang their call bell; they never had to wait long for a staff member to respond to it.

People who used the service and their representatives told us that they can speak with staff and managers at any time and that they feel included in decisions made about the care received and the way in which the service is run.