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In Safe Hands Community Care Services Good

Inspection Summary

Overall summary & rating


Updated 18 October 2019

About the service

In Safe Hands is a domiciliary care agency. It is registered to provide personal care to people in their own homes, including older people and younger adults. At the time of the inspection visit the service supported 27 people.

People’s experience of using this service

People felt safe using the service and staff understood how to recognise and report abuse. Staff recruitment processes included background checks to review their suitability to work with vulnerable adults. People received support from staff when needed and they were supported to have their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to have enough to eat and drink to maintain their well-being. People were supported to obtain advice from healthcare professionals when required.

People received care from a consistent staff team who knew them well and treated them with dignity and respect. People’s independence was promoted wherever possible.

People were involved in planning their care with support from staff. People and their families understood how to complain if they wanted to. Staff provided care to people at the end of their lives.

The provider and the registered manager were open and honest, and worked in partnership with outside agencies to improve people’s support when required. There were checks in place to ensure good standards of care were maintained.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update: The last rating for this service was good overall with a rating of requires improvement in well led (published March 2017). At this inspection we found improvements had been made and the service was rated as Good in all areas. This means that the service has maintained a rating of Good overall.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 18 October 2019

The service was safe.

Details are in our safe findings below.



Updated 18 October 2019

The service was effective.

Details are in our effective findings below.



Updated 18 October 2019

The service was caring.

Details are in our caring findings below.



Updated 18 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 18 October 2019

The service was well-led.

Details are in our well-Led findings below.