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Roland Residential Care Homes - 231 North Circular Road Good

Inspection Summary


Overall summary & rating

Good

Updated 28 November 2017

Roland Residential Care Homes – 231 North Circular Road is a residential care home for six people with mental health needs and drug and alcohol addiction. At the time of this inspection there were six people using the service.

This inspection was carried out on 25 October 2017 and was unannounced.

At the last inspection on 22 July 2015 the service was rated ‘Good’.

At this inspection we found the service remained ‘Good’.

People told us that they felt safe living at the home and with the care and support that they received from care staff. Care staff demonstrated a good understanding of how to safeguard and keep people safe and how concerns should be reported.

Risk assessments identified and assessed people’s individual risks associated with their care, support and health needs and provided guidance on how care staff were to support people to mitigate or reduce risks.

Medicine records confirmed that people were supported with their medicines safely and appropriately. Systems were in place to ensure medicines were handled and stored securely.

Safe recruitment practises were noted to ensure that only care staff suitable to work with vulnerable people were recruited.

Appropriate staffing levels were in place to ensure people were supported according to their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Records confirmed that all care staff received an induction followed by on-going training in a variety of topics to support care staff in carrying out their role effectively. Staff confirmed that they were supported appropriately through regular supervision and an annual appraisal.

We observed people had developed caring relationships with care staff that were based on mutual respect. Care staff knew people well and were aware of their needs, preferences as well as their personalities and how they wished to be supported.

Care plans were detailed and person centred and were reviewed on a monthly basis through key worker sessions in partnership with the person.

People participated and were supported to take part in their choice of activities as and when they so wished. People were supported to maintain their independence and took active roles in taking care of their home and environment.

The service had not received any complaints since the last inspection. Systems were in place to address any complaints received.

The registered manager and provider had a number of systems in place to monitor the quality of care that was being delivered.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 28 November 2017

The service remains Good.

Effective

Good

Updated 28 November 2017

The service remains Good.

Caring

Good

Updated 28 November 2017

The service remains Good.

Responsive

Good

Updated 28 November 2017

The service remains Good.

Well-led

Good

Updated 28 November 2017

The service remains Good.