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Roland Residential Care Homes - 163 Hampden Way Good

Inspection Summary

Overall summary & rating


Updated 4 November 2017

We inspected Roland Residential Care Home on 26 September 2017.This was an unannounced inspection. At our previous inspection in July 2015 the home was rated as good.

Roland Residential Care Home provides care to a maximum of seven people with mental health needs. On the day of our visit there were six people living in the home.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The registered manager provided good leadership and people using the service and staff told us the manager promoted high standards of care.

People told us they were very happy with the care and support they received. Staff working at the home demonstrated a good knowledge of people’s care needs, significant people and events in their lives, and their daily routines and preferences.

Staff told us they enjoyed working in the home and spoke positively about the culture and management of the service. Staff described management as supportive. Staff confirmed they were able to raise issues and make suggestions about the way the service was provided.

The service was safe and there were appropriate safeguards in place to help protect the people who lived there. People were able to make choices about the way in which they were supported and staff listened to them and knew their needs well.Staff had the training and support they needed.

Recruitment practices were safe and relevant checks had been completed before staff worked at the home.

People’s medicines were managed appropriately so they received them safely

There were sufficient numbers of suitably qualified, skilled and experienced staff to care for the number of people with complex needs in the home.

The service was meeting the requirements of the Deprivation of Liberty Safeguards(DoLS). Appropriate mental capacity assessments and best interest’s decisions had been undertaken by relevant professionals. This ensured that any decisions were made in accordance with the Mental Capacity Act, DoLS and associated Codes of Practice.

Staff were caring and always ensured they treated people with dignity and respect.

People participated in a range of different social activities and were supported to attend health appointments. They also participated in shopping for the home and their own needs and were supported to maintain a healthy balanced diet. Some people regularly attended activities that were provided at the provider’s other residential homes.

The providers head office regularly completed robust quality assurance checks, to make sure the high standards of care were maintained.

Inspection areas



Updated 4 November 2017

The service remains safe



Updated 4 November 2017

The service remains effective



Updated 4 November 2017

The service remains caring



Updated 4 November 2017

The service remains responsive.



Updated 4 November 2017

The service remains well-led