26 April 2013
During a routine inspection
We saw that a leaflet called 'have your say' was displayed in the hallway. There had been no complaints since the last inspection in July 2012. When people moved into the home, staff went through the complaints procedure with them to ensure people knew how to raise a complaint. The procedure was also reinforced to people in their resident's meetings. In the recent annual survey, we saw that all the people who used the service said they knew how to make a complaint and could confide in someone if they had any concerns.