Archived: Bluebird Care (Bromley)

We found that people were involved in the decision about their care and were given adequate information about the service. The care was planned and delivered in a way that met people's needs. Risk assessments and care plans were individualised and reflected people's needs. The provider responded to any concerns raised promptly. Staff received the appropriate training and supervision and supported people in taking their medication and liaised with other healthcare professionals when necessary.

People told us that staff respected them and were polite and courteous at all times and referred to them by their name.

A relative told us that staff were very conscientious and the care was excellent 'staff go beyond expectations and not only provide care but support for the family as well'

We were told that people usually had the same carer.