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  • GP practice

Archived: Parkway Minor Injuries Unit

Overall: Good read more about inspection ratings

Parkway, New Addington, Croydon, Surrey, CR0 0JA

Provided and run by:
AT Medics Limited

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 15 February 2017

Parkway Minor Injuries Unit (MIU) operates from Parkway Health Centre, Parkway, New Addington, CR0 0JA and provides a GP led walk in service for patients with minor injuries. The health centre also accommodates a number of other health and social care organisations including two GP Practices and community nursing services. The MIU service is commissioned by Croydon Clinical Commissioning Group (CCG) and is available to both local residents and to patients who might work in the local area. The service sees approximately 25-35 patients per day.

The service is provided by AT Medics Limited, the registered provider for 24 GP, Urgent Care and Out of Hours services, predominantly in the South London area. The provider has centralised governance for its services which are co-ordinated locally by service managers and senior clinicians.

The service is led by a service manager and a GP director, with support from a regional manager. The service employs five GPs, five nurses and three receptionists. During operating hours the service has one GP, one nurse and one receptionist.

The service is open from 2.00pm until 8.00pm every day and operates on a walk in basis. Patients may call the service in advance of attendance but dedicated appointment times are not offered. Patients can attend the service without referral, but may also be referred to the service through NHS 111 services.

The service is registered with the Care Quality Commission (CQC) to provide the regulated activities treatment of disease, disorder or injury, diagnostic and screening procedures and surgical procedures.

The service has not previously been inspected by the CQC.

Overall inspection

Good

Updated 15 February 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Parkway Minor Injuries Unit on 3 November 2016. Overall the service is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Feedback from patients about access to the service and treatment received was consistent and positive.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The service understood the needs of the changing local population, increased demand on local health services and had planned services to meet those needs.

  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice