The Care Quality Commission
  • Care Home
  • Care home

Archived: Woodview

58a Park Road West, Claughton, Wirral, Merseyside, CH43 8SF (0151) 653 6566

Provided and run by:
Alternative Futures Group Limited

All Inspections

31 October 2012

During a routine inspection

When writing our inspection reports we generally include the views and comments of the people who used the service. This ensures we are reflecting their experiences and the support they receive. However, some of the people at Woodview could not communicate verbally. We spent time observing the support they received and spoke with two of their relatives. One relative told us the home was 'absolutely brilliant' and another told us that they were 'very satisfied' with the care received. The relatives told us they were part of the care planning process and that their views were considered. They told us that if they had any concerns they could always discuss this with the manager and they had no concerns regarding their relatives' safety.

We saw that staff were well supported to carry out their role and received regular training. We found that there was quality assurance monitoring systems in place.

18 January and 8 March 2011

During a routine inspection

We were told that patients and carers / families were asked for their views and were involved in the service in a number of ways. A patient satisfaction survey was last undertaken in 2008 and results reported upon with action plans implemented for areas of improvement.

Overall the patient satisfaction survey told us that respondents were satisfied with the support to:

Understand their rights

Communicate their needs and wishes

Be involved in their reviews and planning meetings

Help become more independent.

The results of the survey also told us that overall patients felt that:

The environment they lived in was secure.

They had choice about the staff who support them and that they had control over how they spent their money

The environment they lived in was clean.

Staff are helpful and welcoming.

They were involved in all reviews and planning meetings that take place.

However the survey also told us that only 61% knew how to make a complaint / compliment about the service they received. This issue was addressed with an action plan to improve publicity of the complaints process.

A patient and relatives meeting is held on a regular basis and example meeting minutes were submitted as evidence. The relatives and service user meeting example demonstrated that a number of patients and their family expressed satisfaction with the service at Woodview.

More recently REACH reviews are undertaken for all service users. A REACH review includes speaking to and observing patients to obtain their views and involve them in their individual service plans or health action plans.

The Health Action Plan (HAP) is an individual plan of care that is developed with involvement and feedback by the patient themselves and their carers or families. An example of an individualised support plan was submitted as evidence. This demonstrated the person centred plan of care for the patient. The patient stated in one part of the plan that they were involved in the assessment process before making a decision on moving address.