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Archived: Bathurst Lodge Residential Care Good

Inspection Summary

Overall summary & rating


Updated 1 August 2019

About the service

Bathurst Lodge is a care home operated by Holmleigh Care Homes Limited. The service provides support, personal care and accommodation for up to six people. It provides care to adults living with a learning disability, autism and behaviours that may challenge. Six people were living at the home at the time of our inspection.

People’s experience of using this service and what we found

Since our last inspection the service had made changes to the management team at Bathurst Lodge. The management team had ensured there was effective oversight and governance of the service. The quality of care provided and staff interactions were closely monitored to ensure a caring ethos was evident and maintained. The managers of the service worked alongside staff to ensure that any issues were managed and priorities in relation to the quality of support were identified and acted upon promptly.

People's independence was respected and promoted. The support provided to people focused on them having opportunities to personally develop and maintain relationships. People received a consistent level of care from a team of care workers. There were enough staff employed to meet people's needs.

Staff communicated with people effectively to ascertain and respect their wishes. Safe recruitment practices were followed to protect people from unsuitable staff.

People received personal care that was person-centred and individualised. People's communication needs were identified, recorded and highlighted in care plans. People had access to documents in large fonts and pictures and symbols were used to support people to understand the information presented to them..

People were supported to access health services when needed. People's care plans provided staff with information about people's preferences and ways in which staff could support people emotionally and effectively when attending their healthcare visits.

Staff at the home supported people with the activities they enjoyed. Staff were responsive to people and their social health needs and people were encouraged to be as independent as possible.

People were protected from abuse and harassment and received appropriate support to take their medicines safely as and when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Rating at last inspection

The last rating for this service was Good (published 10 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 1 August 2019

The service was safe.

Details in our Safe findings below.



Updated 1 August 2019

The service was effective.

Details in our Effective findings below.



Updated 1 August 2019

The service was caring.

Details in our Caring findings below.



Updated 1 August 2019

The service was responsive.

Details in our Responsive findings below.



Updated 1 August 2019

The service was well-led.

Details in our Well-led findings below.