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Dovecote View Chichester Good

Inspection Summary


Overall summary & rating

Good

Updated 4 April 2019

About the service.

Dovecote View Chichester is registered to provide accommodation and personal care for up to 32 older people, including those living with dementia. At the time of the inspection there were 25 people living at the home.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

At the last inspection the service was rated as Good. The inspection report was published on 9 September 2016. At this inspection we found the service remained Good.

People’s experience of using this service:

People and their relatives said they were satisfied with the standard of care provided. For example, one person told us the staff were responsive in providing care when they wanted it. A visitor gave feedback to the Commission via the You Experience portal that people were well care for and the person they visited was, “looked after and very happy.” Relatives and people said they were consulted and consented to the arrangements for care. People told us there were enough staff who responded when they asked for assistance. We observed staff treated people well and in a kind manner. Staff paid attention to people, chatted with them, and, checked whether people needed any assistance. Staff demonstrated they promoted values of treating people with respect and dignity. Staff were motivated and enjoyed their work; for example, one member of staff said, “I love the job. I see people as family. I am passionate about the work.”

People said there was a choice of good quality food. We observed people were supported to eat and the lunch was enjoyable for people. A range of activities were provided for people and the home employed an activities coordinator. People confirmed they enjoyed the activities.

Staff were well trained and supervised. Staff said they felt supported and worked well as a team.

The home was comfortable, clean, hygienic and free from any offensive odours.

The service was well managed and a range of audits were used to monitor the quality and safety of the services provided. People said the staff and management were approachable. Residents’ and relatives’ meetings were held on a regular basis where agenda items included discussions about the home and food. Surveys were also used to monitor the views of people and relatives.

Follow up: We will review the service in line with our methodology for ‘Good.’

Inspection areas

Safe

Good

Updated 4 April 2019

The service has remained Good.

Details are in our Safe findings below

Effective

Good

Updated 4 April 2019

The service has remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 4 April 2019

The service has remained Good.

Details are in our Caring findings below.

Responsive

Good

Updated 4 April 2019

The service has remained Good.

Details are in our Responsive findings below.

Well-led

Good

Updated 4 April 2019

The service has remained Good.

Details are in our Well-Led findings below.