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Dovecote View Chichester Good

Inspection Summary


Overall summary & rating

Good

Updated 24 March 2021

About the service

Dovecote View Chichester is a care home registered to provide accommodation and personal care for up to 34 older people, including those living with dementia. At the time of the inspection there were 21 people living at the home.

People’s experience of using this service and what we found

The service had experienced an outbreak of Covid -19 that had impacted on people living in the service and staff.

Relatives spoke positively about the care their loved ones had received. One relative told us, “they go the extra mile for my mum. Our hats go off to the care staff at this time.” Relatives felt that the registered manager and staff had “done their best to keep people safe in the most trying of times.” Another relative told us, “the home is well organised and well managed. Staff tend to stay, and I have seen several of them progress into senior roles where they have shown professionalism and skill. In conversation with staff I was consistently reassured of their capacity to look after [persons] increasing needs”.

We were assured that the service was following guidelines for preventing and controlling infection (IPC). As part of CQC’s response to care homes with outbreaks of Covid-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

Relatives told us about how the registered manager and staff had worked to ensure people received safe care and how they felt involved in discussions around care planning including end of life care.

We were assured that people’s preferences and choices for their end of life care was considered and people were supported at the end of their life to have a comfortable, pain free and dignified death.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

The targeted inspection was prompted due to concerns received about infection prevention and control and end of life care. We decided we would inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. The service had experienced an outbreak of Covid-19 affecting both people living at the service and staff. We were assured by practices the service had in place to manage outbreaks.

We looked at how people were supported at the end of their life to have a comfortable, dignified and pain-free death under the Responsive key question. This was in response to a concern that had been raised during the recent outbreak of Covid-19. We found evidence that the service had worked closely with people and involved family members in providing appropriate support to people that respected their preferences.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question. The overall rating for the service has not changed therefore following this targeted inspection and remains Good.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 March 2021

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 24 March 2021

Caring

Good

Updated 24 March 2021

Responsive

Good

Updated 24 March 2021

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Well-led

Good

Updated 24 March 2021