Brampton View Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People told us staff were attentive, understood how they wished to be supported and promoted their dignity at all times. We observed staff supporting people appropriately to maintain their dignity and privacy during personal care for example, adjusting a person’s clothing when they stood up from the chair to preserve their dignity. Staff were observed knocking on the door before entering people’s rooms. A relative told us staff understood what mattered to their family member and added, “Attention to detail is excellent, [person name] is clean, well dressed, and always has perfume so they smell nice, just how they like it.” Staff knew people well and provided person-led care which promoted their wellbeing and quality of life.

People and relatives told us staff were compassionate, kind and treated them with dignity and respect. One person described staff as, “They always have smile and have time to talk. They're lovely people, respectful and hard working.” Another person said, “All staff who work here are very hard working, kind and caring nature.” One relative described staff as “Excellent, kind and very caring.” Another relative told us, “We are very impressed how everybody we meet are kind and welcoming, they all seem to know our relative well, and [Person name] is often saying they are happy here. The home looks good, and they are doing good job looking after people here. We are so glad [Person name] is safe.”

We saw staff responding promptly, providing assurance and maintaining the dignity when people experienced discomfort or distress. People were heard laughing whilst talking with staff. We observed a member of staff speaking with kindness, warmth and respect whilst gently stroking a person’s hand. This approach had a positive impact on the person as they were heard laughing and smiling.

People were confident their personal information was handled confidentially. They told us staff listened to them and communicated clearly.

Overall, people experienced caring and respectful support from staff who understood the importance of dignity and kindness in day‑to‑day care.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us staff treated them as individuals and respected them. People’s early life, family, faith and interests, were reflected in their care plans and supported. One person said, “I go for the church service, it was lovely carol singing.” A relative said,” Staff are respectful and when [Person name] is praying to give them some privacy. Their faith is important to them.”

We saw people spent time with their family and friends and some people enjoyed the musical event. Activities were adapted for people, to promote social interaction. These included individual and group activities daily and organised social events and celebrations. The ‘resident ambassador’ actively encouraged people to share ideas for activities and social events. One person said, “We get to do lots of different things, from quizzes, music, entertainers, crafting and making decorations, making biscuits and cakes. We've also been out on trip in the bus.” Another person told us, “I have my music activity I like; I am never bored.”

We observed staff being kind and communicating in a respectful way, which helped people feel valued and understood.Staff told us they encouraged people choose what to wear and supported people who took pride in their appearance. A relative told us, “[Person name] is always very happy here, clean, well dressed, they even have manicured nails and has make up on, keeping up her appearances, which is good for their mental health.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff supported them to maintain as much independence and control over their lives as possible. One person said, “I've already had a walk around on scooter, and time for a little rest now.” Many people were having visitors during the festive period. One person had family and friends visiting to celebrate their birthday. Staff also shared examples of how they promoted people’s independence when assisting with personal care needs.

People’s care needs, preferences, and what was important to them was reflected in their care plans, and staff had access to those documents to use as a guide. For instance, there was a balance between keeping people safe and enabling them to remain as independent as possible. Equipment and support aids were available to help people maximise independence and participate in daily tasks safely.

People were supported to maintain relationships that were important to them. Staff and management were supportive and encouraged people to maintain those links. Families and friends could visit without any restrictions. We saw staff made sure people’s visitors were offered refreshments. One person had family and friends visiting them to celebrate their birthday. A relative said, “We had our Christmas meal in here, with a couple of other residents and their family, it was lovely.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff responding quickly when people called them verbally or via call bells.

Staff and management understood people’s needs, views, and wishes. Staff were alert to people’s needs and took the time to observe, communicate and engage people in discussions about their immediate needs. We observed staff acted quickly to minimise any discomfort and reduce any distress by providing assurance and emotional support. Systems were in place to enable management to monitor whether staff responded promptly to call bells. Where any delays were identified, these were investigated.

Staff were quick to recognise when people needed urgent help or start to experience a decline in their physical health. One staff member said, “We know our residents. We respond quickly if someone needs help or seems upset.” Relatives also confirmed staff responded quickly when help was needed. A relative told us, “When [Person name] health was declining staff escalated concerns quickly and got the help my relative needed. We were kept informed, reassured and supported us as a family throughout. They were brilliant.”

Relatives told us staff and management listened to their concerns and took action, which gave them confidence their needs would always be met. The registered manager was responsive to feedback from people and acted promptly. This demonstrated their commitment to providing person-led care and support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. There was a culture of open communication and teamwork, which promoted inclusivity and wellbeing, helping staff to feel valued and to focus on providing safe, person-led care. Staff had access to training and resources to perform their role safely and effectively, including access to digital care system, equipment, and guidance for care delivery.

Staff told us they felt valued and supported by management and benefited from good teamwork. One staff member told us, “I feel very well supported by the managers; they listen and if we have any issues or need any help us do our job well, they support us.”

Systems were in place to support and promote staff wellbeing and development. This included regular supervisions, appraisals, and encouraging reflective learning and sharing ideas. Staff had access to guidance for professional development, and a range of employee support, which included confidential support, advice including counselling and bereavement support.