- Care home
Brampton View Care Home
This care home is run by two companies: Brampton View Limited and Barchester Healthcare Homes Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 13 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 29 December 2025 to 9 January 2026.
Brampton View Care Home is a care home providing accommodation, and personal and nursing care for up to 88 people including those living with dementia or physical disabilities. At this assessment, there were 73 people in residence.
At the last inspection (published 23 December 2023) the service was rated as ‘Requires Improvement’. The provider needed to strengthen the environmental safety checks and to ensure analysis of incidents and accidents were fully embedded.
This assessment was in carried out in part prompted by concerns around the quality of care and managing risks to people, staffing and the leadership. We found no evidence to support these concerns.
During this assessment spoke with people, and their relatives, friends or advocates, and a visiting healthcare professional. We also spoke with 13 staff including the registered manager, deputy manager, nurses, senior care staff, care staff, the chef, activity staff, house-keeping staff and the maintenance staff. We also spoke with the regional director representing the provider. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at people's care records and the medicines management system. We carried out checks on the premises and equipment. We also looked at staff recruitment information and records relating to the management, governance oversight.
Brampton View Care Home provided safe, compassionate care by trained staff and committed leadership. There was a strong focus on safety. Staff promoted people’s safety and were understood their responsibilities in relation recognising and reporting safeguarding concerns. Systems for investigating and responding to accidents, incidents, complaints and safeguarding concerns had been strengthened. A positive culture and responsive approach to continuous learning were promoted across the service and supporting staff to embed good practice.
People received a consistently good standard of care. People and their relatives told us they felt safe with the staff who supported them and described the service as reliable, caring and respectful. There were effective systems to safeguard people from abuse and harm. Risks to people had been assessed, managed and monitored. Care plans were personalised and contained good quality information and instructions that enabled staff to support people safely. Medicines were stored securely and administered by staff trained and competent to do so. Staff promoted people’s dignity, independence and choices in everyday care decisions, and treated people as individuals.
People were safe and well supported by staff who were safely recruited and well trained. Staff were knowledgeable, competent, and confident in their roles, and were supported by visible and approachable leadership. The provider had processes to help ensure there were always enough staff to meet people’s changing needs. Systems were in place to ensure staff were supported and received feedback on their performance.
Care was person-centred, and people were involved in decisions about their care. People were supported to live healthier lives including meeting people’s dietary needs. Management and staff supported people to maintain their health and wellbeing and provided clear information in accessible formats. Staff listened to people and acted promptly to their questions or concerns. The registered manager and staff worked collaboratively with health care professionals to ensure people received effective support.
Staff ensured people received person-centred care including support with their medicines and dietary requirements. There were range of activities and social events were adapted to promote social interaction. This included good links with local church, community groups, and schools including the regular dementia café, which provided a supportive space for people living with dementia and their families. People’s end of life wishes had been documented.
Since the last inspection the care home had been refurbished to improve people’s safety, facilities and provide a more dementia friendly environment for people. Systems in place ensured the premises and equipment were maintained including infection prevention practices. The provider had a business continuity plan in place to manage unplanned events or emergencies.
Leadership at the service was effective. The registered manager was visible, approachable and engaged with people, relatives and staff.They promoted an open and inclusive culture, and the governance arrangements were used effectively to assess and monitor all aspects of the service including safety, performance and risk. Staff felt supported, valued and empowered to speak up without fear. Feedback we received from professionals was consistently positive about the quality of care provided, staff and leadership.
At this assessment the service was rated Good.
People's experience of this service
People and relatives were positive and complimentary about the quality of service. They described the service as safe, supportive, and caring, and that staff treated them with dignity and respect. A person said, “The care is very good, carers are very kind and polite.” A relative said, “I know we have peace of mind that [Person name] is so well looked after, as we can't always come every day.”
People told us their needs were met and staff were responsive. A person said, If I need something to be done, I only speak with carers and it's done very quickly.”
People and relatives described staff as ‘kind and caring’. Relatives told us they were kept informed when their family member’s health was of concern. A relative said, “This place is fabulous for many reasons; [Person name’s] care, how they care for the family, cleanliness, meals, drinks, making it special and giving the 'right care' that people deserve. Thank you.”
People were complimentary about the quality and variety of meals were provided. A person told us, “The chef is good; always makes the menus interesting and varied. We've had special roasts and meats leading up to Christmas and hoping to have another treat for New Year's Day.” Meals were service individually with a choice of drinks soft drinks, water, juices or a glass of wine.
The interactions observed between staff and people were warm, friendly and promoted reassurance and emotional wellbeing. Relatives praised the staff for their compassion and care shown towards their family member. A relative said, “[Person name] had weeks to live when they came to Brampton View; they were on end of life, and a plan was in place. The palliative team were in and GP was on board, basically everything in place and [Person name] still here; that says something about what they are doing right.”
Overall, people were satisfied with the care and felt staff genuinely cared about their wellbeing. People continued to make everyday decisions. People had confidence in the registered manager and described them as ‘visible, approachable, and responsive to feedback’. People and relatives told us they would recommend the service to others.