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Hills Independent Homecare Service

Overall: Good read more about inspection ratings

HIHS, 83 Duck Lane, Eynesbury, St Neots, Cambridgeshire, PE19 2DE (01480) 353227

Provided and run by:
Hills Independent Homecare Service

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Background to this inspection

Updated 25 November 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place between 24 October 2017 and 3 November 2017 and was carried out by one inspector. We told the provider two days before our visit that we would be coming. We did this because the registered manager is sometimes out of the office and we needed to be sure they, or someone suitable, would be present for our inspection. This service is owned and managed by two people in a partnership arrangement. One of these is also the registered manager. The registered manager was not present during our inspection. However, the other partner was present, and is referred to throughout this report as the ‘partner’.

Before our inspection we looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We reviewed the provider information return (PIR). This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make. We also received survey responses from four people who used the service and two of their relatives or friends. We used all of this information to help us plan our inspection. We also asked for feedback about the service from the Cambridge County Council and Healthwatch Cambridgeshire.

During our inspection we spoke with a partner of the company. Following our inspection visit we spoke on the telephone with four people and one person’s relative. We also spoke with three care workers and the registered manager.

We looked at three people’s care records and two staff recruitment and training records. We also looked at records relating to the management of the service including audits and meeting minutes.

Overall inspection


Updated 25 November 2017

Hills Independent Homecare Service is registered to provide personal care to people living in their own homes.

At the last inspection, which took place on 23 September 2015, the service was rated good. At this inspection, which took place on 24 October 2017 to 3 November 2017, we found the service remained good. At the time of our inspection, 23 people were receiving care.

People continued to be cared for by staff who provided care and support that ensured people's safety and welfare and took into account each person’s individual preferences. People were supported to manage their medicines safely.

People were cared for by staff who had been recruited and employed only after appropriate checks had been completed. There were sufficient staff available to meet people’s needs. Staff were sufficiently skilled, experienced and supported to enable them to meet people's needs effectively.

People were effectively supported with decision making and supported to have as much choice and control of their lives as possible. People were supported to have enough to eat and drink and access healthcare when they required it.

People received care and support from staff who were caring, kind and gentle. Staff treated people with respect and dignity. Staff knew the people they supported well. They understood, and met, people’s individual preferences and support needs.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was well managed. The provider continued to have a robust complaints procedure in place. There were effective systems in place to monitor the quality of the service people received and continually improve the service provided.

Further information is in the detailed findings below.