Updated 10 January 2024
Hills Independent Homecare Service is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 12 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, medicine and eating. Where they do, we also consider any wider social care provided. We looked at 6 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control, Equity in experiences and outcomes, governance and management. People and their relatives were very happy with the service provided by the staff. A person told us, "I am very happy they look after me very well". There were enough staff employed to meet people’s care needs. They had been recruited well, had received appropriate training and felt well-supported by their manager. Staff knew how to report any concerns so that people were protected from avoidable harm. Potential risks to people were assessed and staff followed guidance to minimise the risks. People felt safe with the staff. They received their medicines safely and staff followed infection prevention and control procedures. Staff treated people with respect and upheld their privacy and dignity. Care plans were written with the person and their relatives: they detailed the care each person needed and how that person wanted their care delivered by the staff. Information was available in accessible formats and people knew who to contact if they had any concerns. We received positive feedback from people, their relatives and staff about the service and the way it was managed. The registered manager was approachable and very well-liked. They managed the service well and understood her regulatory responsibilities to inform people if anything went wrong and when to notify CQC.