Updated 25 November 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place between 24 October 2017 and 3 November 2017 and was carried out by one inspector. We told the provider two days before our visit that we would be coming. We did this because the registered manager is sometimes out of the office and we needed to be sure they, or someone suitable, would be present for our inspection. This service is owned and managed by two people in a partnership arrangement. One of these is also the registered manager. The registered manager was not present during our inspection. However, the other partner was present, and is referred to throughout this report as the ‘partner’.
Before our inspection we looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We reviewed the provider information return (PIR). This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make. We also received survey responses from four people who used the service and two of their relatives or friends. We used all of this information to help us plan our inspection. We also asked for feedback about the service from the Cambridge County Council and Healthwatch Cambridgeshire.
During our inspection we spoke with a partner of the company. Following our inspection visit we spoke on the telephone with four people and one person’s relative. We also spoke with three care workers and the registered manager.
We looked at three people’s care records and two staff recruitment and training records. We also looked at records relating to the management of the service including audits and meeting minutes.