Stow-on-the-Wold Dental Practice

Updated 24 March 2017

This inspection took place on the 23 January 2017. The inspection team consisted of a Care Quality Commission (CQC) inspector and a dental specialist advisor.

Prior to the inspection we reviewed information we held about the provider. We also reviewed information we asked the provider to send us in advance of the inspection. This included their latest statement of purpose describing their values and objectives, a record of any complaints received in the last 12 months and details of their staff members together with their qualifications and proof of registration with the appropriate professional body.

During the inspection we toured the premises and spoke with practice staff including, all three dentists the practice manager, receptionist and both the dental nurse and the trainee dental nurse. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

To get to the heart of patients experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 24 March 2017

We carried out an announced comprehensive inspection on 23 January 2017 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Stow on the Wold Dental Practice is situated in a purpose built practice just off the central square of the town with easy access to local parking and bus routes. This well established dental practice provides a safe and ‘fit for purpose’ environment for the treatment of patients in line with current requirements. The practice provides private general dental services to children and adults and also ‘in house’ orthodontic and implant services for those patients who require such treatment.

Fees are displayed in information leaflets available in the practice for patients and on the website. The practice has good access for patients with mobility difficulties and pushchairs. There are two treatment rooms, one of which is on the ground floor, one waiting room and a decontamination room. The practice has a team of three dentists, a dental therapist two dental nurses one of whom was a trainee dental nurse, a practice manager and receptionist.

The principal dentist is the registered provider. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The practice is open Monday – Thursday - 9.00am to – 5.00pm, Friday 8.00am – 4.00pm

The practice is closed at weekends but the out of hours emergency arrangements are displayed on their website. Contact information is available from the practice telephone answering service.

We reviewed three CQC comment cards that had been left for patients to complete prior to our visit. In addition we spoke with three patients on the day of our inspection.

Feedback from patients was positive about the care they received from the practice. They commented the staff put them at ease and listened to their concerns. They also reported they felt proposed treatments were fully explained them so they could make an informed decision which gave them confidence in the care provided. Patients we spoke with and the comment cards told us staff were kind, caring, competent and put patients at their ease ,

Our key findings were:

• There were systems in place to help ensure the safety of staff and patients. These included safeguarding children and adults from abuse, maintaining the required standards of infection prevention and control and responding to medical emergencies.
• The dental practice had effective clinical governance and risk management processes in place; including health and safety and the management of medical emergencies.
• Patient care and treatment was delivered in line with evidence-based guidelines, best practice and current legislation. Patient dental records were electronic, detailed and comprehensive.
• The practice had a comprehensive system to monitor and continually improve the quality of the service; including through a detailed programme of clinical and non-clinical audits.
• The use of digital radiographs to help explain necessary treatment to patients while in the chair.
• Premises appeared well maintained and visibly clean. Good cleaning and infection control systems were in place. The treatment rooms were well organised and equipped, with good light and ventilation.
• There were systems in place to check all equipment had been serviced regularly, including the air compressor, autoclave, fire extinguishers, oxygen cylinder and the X-ray equipment.
• There were sufficient numbers of suitably qualified staff who maintained the necessary skills and competence to support the needs of patients.
• Staff were up to date with current guidelines, supported in their professional development and the practice was led by a proactive new principal dentist.

There were areas where the provider could make improvements and should:

• Review the storage of local anaesthetic cartridges and day box instruments in dental surgeries in relation to national guidance.