Crystal Clear Ear Clinic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. This was reflected in large numbers of positive reviews from patient feedback questionnaires and received as part of the inspection process, with consistent themes around the friendly caring manner and reassurance given by both practitioners. In the last 12 months the provider had received 125 patient survey responses, all of which were positive. Prior to the inspection we also received 19 positive patient feedback comments to the CQC.

Arrangements were in place to promote people’s privacy and dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Patients’ personal, social, and equality characteristic needs were understood and met. Patients’ communication needs were met to enable them to be fully involved in their care. The provider did not have formal access to interpreter services at the time of inspection, but has since sourced this.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

They helped signpost patients to other community-based services, including pharmacies and charities.

The provider listened to and understood people’s needs, views and wishes. The provider responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Comprehensive information was given to the patient so they understood any procedures before they started.

We were provided with positive feedback from the recently employed staff member, who praised their comprehensive induction and ongoing support.