Impress London York Road

Updated 26 March 2025

We carried out this announced, on-site inspection on 5 September 2025.

We found the practice had met all regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Impress London York Road is part of Smile2Impress Clinics Limited, a dental group provider. The practice is in the London Borough of Lambeth. The practice provides and private dental aligner care and treatment to adults and teenage children.

There was step-free access to the practice. The practice is located close to public transport links.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 8 staff, of which there were 4 dentists, 1 dental hygienist, 2 dental nurses, and a receptionist.

We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, and the registered manager.

Updated 26 March 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any direct feedback.

We reviewed patient feedback gathered by the practice, and online reviews.

Patient feedback provided a generally positive view of the dental team and care provided by the practice. Many patients said they would recommend the practice to family and friends.

Patients commented that the staff team were kind, professional and helpful. They commented that they were very satisfied with the care and treatment they received. Patients said that they could access appointments easily.

Patients said they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Some patients commented that they were not happy with the time taken to complete aligner treatments and lack of effective communication.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.