Updated 29 June 2026
Date of assessment 7 July 2026 to 3 August 2026. Believe Care and Support Ltd is a supported living service registered to provide personal care for up to 4 younger people, older people, children aged 13 to 18 years old, and children 4 to 12 years old with physical disability, learning disability and/or autistic spectrum disorder. At the time of our assessment no children were being supported by the service, and all people supported were in receipt of the regulated activity of personal care. This was the first rated assessment of this service, and we assessed all the quality statements under our five key questions of safe, effective, caring, responsive and well led. The overall rating for this service is good.
At the time of our assessment 6 people were being supported by the service. The provider was asked to contact our registration services to amend their registration to reflect this. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and access to local communities that most people take for granted. The assessment was announced to ensure people would be present when we visited.
The provider and management team were committed to providing care and support of a high standard, with a clear and consistent focus on achieving positive, meaningful outcomes for people. The culture across the service was open, inclusive and person-centred. Leaders and staff demonstrated a shared commitment to improving people’s quality of life, promoting independence, and enabling people to achieve outcomes that were important to them.
People were supported by a dedicated team of core staff, who were well trained and competent. Staff knew people well and had a well-developed understanding of people’s needs, preferences and communication styles. This continuity of care enabled staff to build strong, trusting relationships with people and respond to their needs in a proactive and personalised way. Care and support were delivered with kindness, empathy and respect.
Assessments, care, and support plans contained comprehensive, robust and effective information and were regularly reviewed. These were also reflective of people’s life histories, strengths, aspirations and goals. The provider was a member of the Restraint Reduction Network and was able to demonstrate how their use of effective positive behavioural support plans had significantly reduced the amount of restraint used for people at the service, and reduced people’s reliance on prescribed medications to manage behaviours.
There was evidence of people taking positive risk, with people supported to achieve their goals in a safe and structured way. Risks were managed holistically, with clear guidance in place to support staff to respond to people’s needs while maintaining their rights and independence.
Leadership across the service was effective, visible and inclusive. Leaders demonstrated a strong understanding of best practice and were committed to continuous improvement and partnership working. They actively engaged with external professionals and worked collaboratively to enhance the quality of care provided. Governance systems were in place at the service and these were used effectively to monitor performance, manage risk and drive improvements.