MemoryJane Healthcare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Prior to care being commenced a senior staff member undertook a comprehensive assessment with the person, their family members and any professionals involved in their care. Assessments were comprehensive and considered all aspects of the person such as life and medical history, current medical needs, medication and personal care needs. Risk assessments were completed and care plans developed to meet identified needs. A family member told us, “We were all involved with their care plan and it has all gone really smoothly.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Nationally recognised assessment tools were in use such as for skin integrity and risk of malnutrition. The registered manager and office staff worked with people and relevant professionals to gather important information about health conditions and care needs. External professionals told us the service was open to their suggestions and acted to implement any recommendations. An external professional told us, “They [registered manager and senior staff] know to involve professionals like Physiotherapists, Occupational Therapists etc with agreement of client, to ensure the client receives the best outcomes.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. External professionals gave examples of when the service has worked in partnership with them. One told us, “Both the registered manager and provider are very approachable and will also contact myself or our team directly if they had any concerns or issues with delivery of care. They follow guidance and are accepting to advice that is provided.” Care staff told us the management team always updated them about any changes affecting people they were supporting.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans contained information about the person’s health, medicines and their wishes or decisions about the level of emergency care they should receive. Care staff confirmed they had received training to meet people’s health needs such as diabetes and the actions they should take if they noted a change in a person’s health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Risk assessments and care plans were regularly reviewed with people, family members and any involved professionals. Where changes were required these were made. A family member said, “I was involved with her care plan with [relative’s name] and it is followed diligently. They update it regularly as their condition changes.” Care staff told us they had access to up to date information via the electronic system the provider used.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Where appropriate formal assessment of specific decisions had been made to determine people’s ability to make these decisions. Where necessary best interest decisions were in place. The service recognised people’s rights to make unwise decisions and respected their choices. A family member told us, “She is empowered to make decisions about her care and they are really good about that.” A care staff member said, “Yes, we always ask the clients so they have their choice.”