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Alliance Care and Support Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 28 June 2019

About the service:

Alliance care and Support Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. The agency supports 81 people in total. Some of the people using the service had differing needs and the frequency of visits depended on people's individual requirements. Some elements of the service, although provided by Alliance Care and Support, would not need to be registered with the Care Quality Commission (CQC) if this was their sole purpose. Because of this, we have focussed our inspection on the people in receipt of the regulated activity of personal care only. At the time of our inspection 71 people were receiving personal care.

People’s experience of using this service:

People spoke positively about the service. They said us they felt safe and their needs were being met. Care and support was personalised to people's individual needs.

Assessments were carried out to ensure people's needs could be met. Where risks were identified,

management plans were in place to manage these safely.

Medicines were managed safely, and staff followed appropriate infection control practices.

Appropriate numbers of suitably skilled staff were available to support people's needs.

Staff had the knowledge and experience to support people's needs. They were supported through

induction, training and supervision to ensure they performed their role effectively.

People were supported to maintain good health and had access healthcare services. People were encouraged to eat healthy food for their wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's privacy, dignity and independence was promoted.

There were effective systems in place to assess and monitor the quality of the service provided. The service worked with healthcare services and professionals to plan and deliver an effective service.

Rating at last inspection: Good (Inspection report published in November 2016)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 28 June 2019

The service was safe

Details are in our safe findings below.



Updated 28 June 2019

The service was effective

Details are in our effective findings below.



Updated 28 June 2019

The service was caring

Details are in our caring findings below.



Updated 28 June 2019

The service was responsive

Details are in our responsive findings below.



Updated 28 June 2019

The service was well-led

Details are in our well-led findings below.