20 September 2011
During a routine inspection
Staff interacted positively with people using the service during our visit and treated people with respect by engaging with them in conversation and offering choices. We saw staff responding to people's verbal and non-verbal signs by re-adjusting their position so that they were more comfortable in their chair and by offering them food and drink. Staff respected people's wishes for example when they had had enough to eat or when they chose to have the television off. Staff also respected people's wishes to be left alone to rest.
People showed signs of well-being and looked well cared for. Four of the six people living at the home were supported to attend their usual day care service. Another person was supported by a member of staff to go out to buy food for the house and then out for lunch. One of the people was cared for at home as this was what they preferred to do.
There was a relaxed and homely atmosphere in the home and people appeared comfortable in the presence of staff. We saw staff responding to people and treating them with dignity and respect.
There were three members of staff on duty on the day of our visit, one was supporting a person in the community. Up to mid day, there were two members of staff at the home to care for the remaining person who preferred to stay at home. One member of staff left the home at mid day as this was the end of their shift, which left one member of staff and the manager who had come over from another home to support us during our inspection.