The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: 7 Highfield Road

Hall Green, Birmingham, West Midlands, B28 0EL (0121) 448 4863

Provided and run by:
Impacting Lives Limited

Important: This service is now registered at a different address - see new profile

All Inspections

26 February 2014

During a routine inspection

At the time of this inspection the agency told us they had been providing a personal care service to one person and this had stopped temporarily. We were unable to speak to the person or their relative. The agency was also providing support to young people and this part of the agency was not regulated by us.

We looked at records and spoke with a care worker about the service they had provided to one person and spoke with the business manager for the agency. The person had their care needs assessed and they and their relatives were involved in this assessment. There was no individualised plan of care to meet the person's care needs or minimise any risks to the person or care worker available in the office. In addition there were some inconsistencies in the information collected.

The care worker had been recruited appropriately and had experience, training and support which meant that they could appropriately care for the person.

The systems for collecting people's views about the service had yet to be finalised and were not appropriate for the service the agency was providing. The agency was not showing that the systems for ensuring that people had received a service and were charged appropriately were robust.