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Archived: Westcountry Home Care Liskeard Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 29 September 2016

.Westcountry Home Care Liskeard is a domiciliary care agency which provides personal care to approximately 28 people who live in their own homes in and around Liskeard. This comprehensive inspection took place on 26 July 2016 and was announced in accordance with our current methodology for domiciliary care inspections.

The service had recently changed its name and was in the process of registering a new manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives told us they were happy with the care and support provided by the service. Comments included; “The staff really are very caring”; “I cannot fault them at all” and “There is nothing they do wrong”.

Staff visit schedules included appropriate amounts of travel time and people confirmed that staff were generally on time and stayed for the time allotted to them. During the inspection we saw no evidence that indicated any planned care visits had been missed and people told us they had not experienced any missed care visits.

People received care which was responsive to their needs. People and their relatives were encouraged to be part of the care planning process and to attend care reviews. This helped to ensure the care being provided met people’s individual needs and preferences.

Risks associated with people’s care were effectively managed to ensure their freedom was promoted. People were supported by adequate numbers of staff who had the skills required to help meet their needs. Recruitment practices were safe and ensured that necessary checks had been undertaken. People’s medicines were managed safely.

People received care from staff who had undertaken training on a range of subjects, to be able to meet their needs. People were supported where required, to make decisions because the registered manager and staff were working within the principles of the Mental Capacity Act 2005 (MCA). People’s nutritional needs were met because staff followed people’s care plans to make sure people’s dietary requirements were understood and managed. People were supported to access health care professionals to maintain their health and wellbeing.

The service was well led by a manager who demonstrated the provider’s values. There were quality assurance systems in place to help assess the on-going quality of the service and to help identify any areas which required improvement. The provider and registered manager promoted the ethos of honesty, learned from mistakes and admitted when things had gone wrong.

Inspection areas

Safe

Good

Updated 29 September 2016

The service was safe.

People were protected from abuse by staff who knew how to identify and report any concerns.

People were supported by staff who were safely recruited.

People were supported by sufficient numbers of staff to meet their needs.

People’s medicines were managed safely.

Effective

Good

Updated 29 September 2016

The service was effective.

People received care from staff who had received training to meet their needs.

People’s consent was sought in line with legislative frameworks to ensure their rights were protected.

People were supported to have enough to eat and drink.

People were supported to access health and social care services to ensure their on-going health and wellbeing was maintained.

Caring

Good

Updated 29 September 2016

The service was caring.

People and relatives told us staff treated them with kindness and compassion.

People’s privacy, dignity and confidentiality were protected.

People were involved in making decisions about their care and how they wanted to live their life.

Responsive

Good

Updated 29 September 2016

The service was responsive.

People received individualised care which was responsive to their needs.

People told us they received their visits on time and there were systems in place to check this.

People’s complaints were listened to, valued and used to help improve the service.

Well-led

Good

Updated 29 September 2016

The service was well led.

The registered manager demonstrated good management and leadership of the service and there was senior management oversight.

People and staff were encouraged to make suggestions and provide feedback on the service.

There were governance systems and processes in place to help determine whether the service delivered high quality care to people and to drive improvements.