31 October 2023
During an inspection looking at part of the service
Different Care Holdings Liverpool Ltd is a domically care provider who provide the regulated activity of personal care to people living in their own homes in the community. Some people using the service were not in receipt of the regulated activity. At the time of our inspection 31 people were in receipt of personal care.
People’s experience of the service and what we found:
People we spoke to said they felt safe and happy being support by Different Care Holdings Liverpool Ltd. Risk assessments were in place and had been regularly reviewed. Staff were recruited and selected safely and there was enough of them to fulfil peoples contracted support hours without rushing. Medication was administered safely.
Staff were trained, supervised and appraised in line with the organisations policy and procedure. The service supported people in line with the principles of The Mental Capacity Act 2005. People’s food and drink requirements were being met.
People told us they felt the staff were kind and caring. Comments included “I cannot speak highly enough about the staff, and “they are just like angels.” Another person stated “I would rate them 100 out of 10 if I could.” People’s cultural choices and needs were not only respected but were actively encouraged and supported.
Care plans were written in a way which focused on the needs of the person and not the task, putting more emphasis on how people chose to be supported. People’s communication needs were supported.
The registered manager and the provider led by example. Staff spoken to liked working for the organisation and believed in their ethos. Quality assurance systems were robust and focused on improving the service people were receiving.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was Good, published on 16 June 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Different Care Holdings Liverpool Ltd on our website at www.cqc.org.uk.