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Hempstalls Hall Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 17 July 2019

About the service

Hempstalls Hall Care Home is a residential care home providing personal care to 38 people aged 65 and over at the time of the inspection. Hempstalls Hall Care Home accommodates 40 people across two floors, the top floor providing care to people living with dementia.

People’s experience of using this service and what we found

The home was very welcoming and homely. People were supported by a staff team that knew them exceptionally well and were kind and caring. People told us they enjoyed living there and felt safe. We saw people were treated with dignity and respect by trained staff.

Staff knew how to recognise and report signs of abuse and were confident issues raised would be dealt with appropriately. Risk assessments were in place for people and were reviewed and updated. Medicines were effectively managed and administered safely and protocols were in place.

People had personalised care plans which provided staff with information to support people living in the home which detailed people’s preferences which staff followed, reviewed and updated, liaising with other departments when necessary.

Accidents and incidents were effectively monitored to identify and address any patterns or themes. Lessons were learnt, and systems were improved, and staff were kept informed. Systems were in place to manage infection control.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

People could choose where they wanted to spend their time and had access to both floors and a garden area. People were supported and encouraged to maintain their independence as far as possible and were given the freedom to make their own choices.

Staff had good relationships with external agencies which supported people to live a healthy life. People had their dietary needs assessed and regular consultation was carried out with people to ensure they continued to eat food they enjoyed.

People were not isolated, and staff encouraged people to be involved in activities both within the home and on day trips. Staff were able to have meaningful conversations with people as they had a clear understanding of people’s hobbies and interests.

The provider had a complaints system which was accessible to people, relatives and visitors and the registered manager was accessible and open with their response.

The provider was aware of their responsibilities and had robust systems in place to continually monitor the home and to identify where improvements could be made.

There was a positive staff culture in the home which promoted a positive atmosphere for people who lived there.

The home had excellent links with the local community and strived to continue to grow links, which gave people a sense of belonging making them feel they were part of the wider community.

Statutory notifications had been completed to inform us of events and incidents, this helped us to monitor the action the provider had taken.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 20 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 July 2019

The service was well-led.

Details are in our well-Led findings below.