Raychantpat Company Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and their relatives spoke positively about staff and said they were treated with dignity, and their individuality had always been respected. People described staff as compassionate and supportive, with comments such as, “The carers are very respectful, caring and compassionate.” Staff we spoke with gave examples of how they respected people. One said, “I respect people’s dignity and clients wishes. Making sure that all the care I give to the client is chosen by them.”

Relatives were positive about the kindness and compassion shown by staff. One relative said, “I am very happy with all aspects of the care. The carers are lovely.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care records contained detailed and personalised information about each person’s preferences and routines. Feedback from staff and other healthcare professionals confirmed an individualised approach was fully embedded in the service’s culture and everyday practice. One staff member said, “I have a good relationship with the people I support. They treat me well and give positive feedback about the care I give.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. However, improvements were needed in the way people were able to access their care records.

The feedback we received from people, and their relatives was generally positive about the care records and appointment times. Most told us their care plans were available and were regularly updated. One relative said, “There is a paper care plan available and also an App which is always updated.” However, a very small number were not as positive about their care records. One told us, “I don’t have any papers like a care plan, and I’ve never signed any care plan.” We communicated this information to the provider.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff had good knowledge of people’s needs and preferences. Staff knew people well and wanted good outcomes for them.People and the relatives we spoke with gave positive examples of where the service had been adaptive to meet their needs. An example included where the care staff had changed appointments as somebody wanted to watch a late sporting event. We were told this had a very positive impact on the person.

People had care and support from staff who were perceptive to their needs could recognise changes in their presentation.Staff gave examples of how they identified concerns and the action they take. One said, “When reporting concerns to a manager, we have a number we call. They take the concern up and do something about it straight away. This makes us work efficiently.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider spoke very positively of the staff team at the service. Staff told us they felt well supported by the provider and the registered manager. Without exception, all of the staff we spoke with were very positive about their employment at the service. Comments included, “I feel supported in my role, for now everything is fine. I am very pleased I have found Raychantpat. I have been greatly received” and, “'I’ve worked with other companies before, and I've never experienced the level of care and support from management like this.”