St Mary's Continuing Care

Updated 12 March 2025

Date of Assessment: 12 March to 15 April with site visit on 12 March, 13 March and 17 March 2025.

The service is a care home providing support for up to 63, including those living with acquired brain injury, early onset dementia, mental health support needs and older people living with dementia. At the time of the inspection 62 people were living at St Mary's Continuing Care. This was a responsive assessment due to concerns we received about the administration of medicines and peoples safety.We found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to medicines and good governance. Governance systems were not always effective enough to monitor and improve the quality of the service regarding medicines and care records. The service has been rated requires improvement following this assessment. The provider supported staff wellbeing and staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Leaders were visible and supportive, helping staff develop in their roles. From the concerns highlighted during this inspection no service user came to any harm.

Updated 12 March 2025

People and their loved ones were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. One person’s loved one said, “I cannot question the care my loved one receives.” People and their loved ones described how staff treated them with respect and ensured they were treated with dignity and respect. People and their loved ones felt able to complain and where confident action would be taken, and improvements would be made. One person’s loved one told us, “St Marys is a safe environment for my loved one I can go on holiday and relax as I have no concerns all the equipment profiling bed, reclining chair is provided my loved one is given the choices where they want to sit, what they want to eat and do”.