The Care Quality Commission

Archived: Circle Clinic Windsor

Dedworth Road, Oakley Green, Windsor, Berkshire, SL4 4LH (01753) 831333

Provided and run by:
Windsor Hand Surgery Limited

All Inspections

18 December 2012

During a routine inspection

People spoke very highly of the services and staff at Circle Clinic Windsor. They told us they were provided with relevant information about their care and treatment including any risks.They particularly commented on the professionalism and knowledge of staff. Several people told us they chose to receive treatment at the clinic because they had positive experiences with the consultants who worked there. People told us they had no concerns about the cleanliness of the facility. They also told us they observed consultants and therapists using hand gel to maintain hygiene.

We found that people using the service were provided with appropriate care to meet their needs. Written consent to treatment was obtained and the risks of treatment were explained to people. Infection prevention and control measures were in place.

However, we found the clinic to be non-compliant in record keeping and in monitoring and assessing the quality of services. The standard of documentation did not accurately reflect the treatment and care that was provided. There were also concerns about how confidential information was managed and protected. There were systems in place for monitoring the quality and safety of services provided to people but, where concerns were identified, there was no evidence they were addressed.