21 December 2012
During a routine inspection
People told us that they felt safe living at the Alexander House Private Nursing Home and that staff treated them kindly. Staff we spoke with were aware of their responsibilities to safeguard vulnerable people from abuse or harm.
People told us that staff looked after them well. Staff we spoke with had a good understanding of people's health care needs and the treatment including medicines that people received. During our visit we saw that staff were available to assist, support and supervise people so as to ensure that they received the care they needed and that risks to their safety were minimised.
There were enough suitably qualified and skilled staff available to meet the needs of people who were using the service.
There were suitable systems in place to effectively monitor and improve the quality of services provided by the home.