Archived: Katharine House Clinic

We spoke with the registered manager, the deputy manager, nurse therapists, people who used the service and ancillary staff.

People who used the service told us of their satisfaction with the service and the treatments they received. They told us that they had only been to the clinic on a couple of occasions but already felt more comfortable.

Staff told us and we saw in care records that the consent to treatment was always requested and gained before commencing treatment.

We saw that the clinic was clean, hygienic and well equipped.

Records that were needed to assess and monitor people's care and treatment were kept up to date, accurate and stored securely.

We spoke with the manager, staff and people at the clinic.

We saw systems and arrangements were in place to ensure that the privacy and dignity of people was fully upheld during their time at the clinic.

We saw that each person who used the service had a comprehensive plan of their care and treatment which was discussed with them. The plans were updated every time the person attended the clinic.

Systems were in place to protect people who used the service from harm, abuse and neglect. One person we spoke with told us they had no concerns with the service whatsoever.

We saw the service had a robust system in place for assessing and monitoring the quality of the service.

We looked at five key outcomes to establish whether people were involved and participated in the service they received; whether care was provided appropriately; whether the service could adequately ensure people's safety; whether there were enough qualified, skilled and experienced staff to meet people's needs and whether there was a system for ensuring ongoing quality assurance within the service.

Katharine House Clinic was compliant in these five outcome areas.