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Inspection Summary

Overall summary & rating


Updated 10 September 2019

About the service

Havencroft Nursing Home is a service registered to provide nursing care for 32 people in one adapted building. At the time of our visit 28 people were living there.

People’s experience of using this service and what we found

Staff were caring in their approach and had good relationships with people and relatives. People were supported with dignity and respect.

There were enough staff to ensure people were safe. Where risks associated with people's health and wellbeing had been identified, plans were in place to manage those risks.

Staff understood their responsibility to safeguard people from harm and how to report concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems supported this practice.

People received care which was responsive to their individual needs. Staff had a good understanding of how to support them well.

Care records provided staff with information in relation to people’s backgrounds, interests and individual needs.

Staff ensured care was based upon good practice guidance to help ensure people received an effective service.

Staff encouraged people to maintain a balanced diet and respected their individual choices. Staff worked with external healthcare professionals to ensure people's health and wellbeing was maintained.

There was no registered manager in post. The provider was in the process of recruiting a registered manager.

Positive feedback was received in relation to the management of the service. People, staff and professionals had opportunities to feedback about the running of the service.

Quality checks were carried out to monitor the service, and these identified where improvements could be made.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The service was rated as Good (published on 17 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 September 2019

The service was safe

Details are in our safe findings below.



Updated 10 September 2019

The service was effective

Details are in our effective findings below.



Updated 10 September 2019

The service was caring

Details are in our caring findings below.



Updated 10 September 2019

The service was responsive

Details are in our responsive findings below.



Updated 10 September 2019

The service was well-led

Details are in our well-led findings below.